I wanted to drop you a quick note to thank and commend your support team on the great work that they do in supporting Tribune Publishing’s Layout 8000 application. As you know, we are in the middle of upgrading all our sites to Layout 8000 v15 -- and LAT was just this past weekend.
However, we had a little bug that cropped up after the LAT upgrade that required us to contact your support line – on a Sunday – and your team’s response was impressive. Your team was on our conference bridge within minutes, provided a workaround for the issue so that we didn’t have to revert back to v14, and delivered a patch for the fix within a couple of days.
What a class act! SCS has the best customer support – bar none. I’ve worked with many vendors in the past and your company is at the top of my list. Your attention to customer care is something you don’t see much these days and that is one of the reasons I value our partnership.
Special thanks go out to Chris, Ann and Demian for their outstanding support and helping make our project a success. We couldn’t have done it without them.
Manny Caipo
Manager, Advertising Application Support - Tribune Technology
However, we had a little bug that cropped up after the LAT upgrade that required us to contact your support line – on a Sunday – and your team’s response was impressive. Your team was on our conference bridge within minutes, provided a workaround for the issue so that we didn’t have to revert back to v14, and delivered a patch for the fix within a couple of days.
What a class act! SCS has the best customer support – bar none. I’ve worked with many vendors in the past and your company is at the top of my list. Your attention to customer care is something you don’t see much these days and that is one of the reasons I value our partnership.
Special thanks go out to Chris, Ann and Demian for their outstanding support and helping make our project a success. We couldn’t have done it without them.
Manny Caipo
Manager, Advertising Application Support - Tribune Technology
