Managed Services

A Managed Services Provider Agreement (MSPA) involves SCS assuming responsibility for SCS installed applications and system maintenance duties normally performed by a “System Administrator.” Without this MSPA, these tasks, if performed by SCS, are billable.

SCS will assume responsibility for maintaining the items listed below provided this MSPA is in effect.

ORDER ENTRY AND ACCOUNTING

• Create and/or Modify Reports
  
• Analyzing Reports
  
• Analyzing Financial Data
• Changing Rates
• Creating New Transaction Types
  • Rate Configuration
  • GL Configuration
  • Reporting Changes
• Creating New Publications
  • Creating New Transaction Types
  • Schedule Changes
  • GL Changes
  • Reporting Changes
• Adding New Users
  • Creating Salespeople
  • Setting Permissions

PRODUCT DESIGN AND DUMMYING

• Adding/Modifying Groups/Papers and Editions (Database ranges)
  
• Adding Fillers manually or with StandbyAdBoss
• Creating new Products/Editions/templates
• Creating new Blocks (Advertising and Editorial)
• Creating/Modifying output options (GetAds and Send to Pagination)
• Web width and product size changes
• Adding users, papers and sites to Site Code Options in Global Settings
• Setting up new image paths for viewing images in layout - Global Settings
• Setting ad list columns and order - saving as default
• Changing Color preferences - Product Maint: ILP Colors

CLASSIFIED PAGINATION

• Adding/Modifying Banners
  
• Adding Fillers
• Creating new products/editions
• Creating new import areas (linking to AdMAX, control records)
• Creating/Modifying output options (file types, page layout, naming, locations)
• Modifying folios
• Creating square-offs
• Adding classes/classheads
• Class Nestings
• Web width and product size changes

LINUX SYSTEM ADMINISTRATOR

• Setting up new user accounts on application servers
  
• Setting up new printers on application servers
• Managing changes to email, users, groups, printers
• Disk space management
• Cron job management (all user crons)
• System OS updates/patches
• System backup configuration – Customer may be responsible for exchanging removable media daily or weekly
• SCS mirroring management (mkprime/logs)

WORKFLOW MANAGEMENT/AD TRACKING

• Adding Users / Salesreps
  
• Adding Stations
  • Work Station Directories
  • Virtual Queues for Assignment
• Creating Deadlines
  • Products Deadlines
  • Proofing Deadlines
• Setting Up New Products
  • Page Types
  • Adding Pub/Editions
  • Adding File Locations
  • Adding Pagination Locations
• Setting Up Assignments
  • Jobs
  • Proofs
  • Submission
• Adding Ad Kinds