We wrote this website to help you to get to know us. We want to be informative, clear and complete. We will answer questions about who, what, where, when and how we think about ourselves.
We are Martha and Richard Cichelli. We own 100% of Software Consulting Services, LLC and have done so since its founding in 1975.
We started SCS as software developers.
We are not financial people, although we recognize the importance of having accurate and timely financial records and reports. We know the importance of setting and meeting ROI goals.
We are not sales people, although we make newspaper advertising systems engineered for supporting sales people well. To not ignore the value of our sales staff, let me say: They really know our systems and can explain, demo, configure and price them. They understand the newspaper business and will consult with you freely to assure a good fit between us.
We are not production people, although we make excellent technology for managing newspaper advertising production.
We are neither reporters nor editors, although we make newsroom systems and recognize the importance of clear writing as recommended by Robert Gunning. We follow his advice for all our correspondence, including technical literature and contracts.
We are owners. We hope you are like us (or work for someone like us) who is dedicated to providing quality journalism that holds the powerful accountable and which informs and creates a local community using whichever media seems appropriate. We'd like to think that if you are an owner you would be proud to have your children inherit your newspaper. And you would be glad you had set it up with systems from SCS.
We are not seeking to be like Amazon, Microsoft, Apple, Facebook or Google.
Mr. Jeff Bezos has more money than God and seems to now think that being a newspaper vendor is a good idea. We tell you, that is not likely to be a good idea. Mr. Bill Gates is retired. We are not. However, SCS can be run by our very competent staff pretty much without us. Mr. Steve Jobs is dead and the last time I checked the obits, we are not. Mr. Mark Zuckerberg is a lot younger than we are and seems much more confused. And who knows what the guys at Google are up to. They get fined on a regular basis. This may indicate they are up to no good sometimes. We have never had any legal conflicts in over 40 years of business.
Our business was founded within a year or two of the oldest of the above.
We are located in Nazareth PA. We live and work there. We love Nazareth's small town atmosphere and yet appreciate being near the Lehigh Valley cities of Allentown, Bethlehem and Easton. We have good schools here with universities that have excellent computer science degree programs. (Some of their professors are former students of Richard.) Neighboring businesses include Martin Guitar and Crayola.
We are firmly US-based and family owned. We do not have developers, contract or otherwise, in Germany, Ukraine, Russia, South Asia (India, Bangladesh, China) or elsewhere. However, our customers produce thousands of publications. They range in size and location from the largest newspaper groups and biggest metro newspapers around the world (18 countries) to the smallest of shoppers located in nearby towns. There are English, Spanish, French, Portuguese and Chinese products made with SCS systems.
Our customers stay with us. There is very little churn among our customers on support. What there is, is usually the result of an independent newspaper being bought by some private equity behemoth. (BTW - On a busman's holiday in Fairbanks Alaska recently, we visited the Daily News-Miner, a happy customer since June 22, 1984. They are running on our newest platform with current SCS software.)
If you call SCS for support, the phone will be answered by a person. Our support folks understand the newspaper business and the systems we (and, usually, others) supply. If our front line support doesn't have a solution for you, one of our developers surely will.
Our staff stays with us. The average tenure of our staff is 18 years. Our support people know our customers by name.
We pay back to our local community by hiring computer science students for summer internships. We get first dibs on the best local talent.
We are inventors and investors in technology. If you ever wonder where the first QuarkXPress Xtension came from, look no further than SCS. If you wonder who introduced commodity hardware to newspapers, SCS was Dell's first reseller. We introduced and long supported open source free software, like Linux and Apache, to and for newspapers.
We are an independent software vendor, a value added reseller and a managed service provider. Our niche market is the newspaper industry, although we have non-newspaper customers.
The systems we make are used to produce newspapers.
They are used to design, produce and paginate them. They support order entry for all types of ads, including retail and classified. Sales and accounting are supported. We are world leaders in display ad dummying and classified pagination technology. (Corporate design centers and metro-newspapers can reduce labor costs by as much as 80% and more by this using our artificial intelligence-based automated design systems.)
Our systems are also used by newsrooms. Everything from copy editing and workflow management to library and e-editions are provided.
Details about our products are available on the pages of this website.
We realize that newspapers are facing challenging times. We address this need with technological and business innovation.
We incorporate open source software into our solutions. We build our own tools. We provide loosely-coupled, tightly-integrated systems that are built as modules that can be easily combined in innovative ways. Customers get the same software configured to their needs.
We recognize there are those who seek vendors with the lowest price. These newspapers are not likely to want SCS as their supplier.
We provide systems on a subscription basis. Both software and hardware are usually leased from us along with managed services. (I.e., a SaaS model with little or no capital expenditures.) We calculate that this provides the most economical and durable solution for both parties. Some may say they want to be your partner. We, however, wish to be your supplier, the best you will ever do business with. We seek mutually-respectful, win-win relationships.